Shipping
Orders are typically processed and shipped within a timeframe of 2 to 4 business days. Standard shipping times may vary based on your specific location. Once your order has been shipped, you will receive tracking information via email. This tracking information will enable you to monitor the progress of your shipment until it arrives at your designated address.
In the event that any items in your order are on back order, we will promptly notify you. You will have the option to either cancel the back-ordered item or choose to wait for it to become available. We understand that timely delivery is important, and we strive to keep you informed throughout the process.
For additional information regarding your order status, you can visit the "My Account" section and select "Check Order." This feature allows you to view the current status of your order. We appreciate your understanding and patience as we work to fulfill your order. Thank you for choosing Opal Nails for your press-on nail needs.
Return Policy for My Opal Nails
At Opal Nails, we are committed to delivering high-quality press-on nails to our customers. We understand that sometimes a product may not meet your expectations. However, due to the personal nature of our products and strict hygiene standards, we have specific guidelines for returns:
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Unopened Items: We accept returns of unopened and unused items within 15 days of purchase. To be eligible for a return, items must be in their original packaging and condition.
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Opened or Used Items: For the safety and sanitation of all our customers, we cannot accept returns of opened or used items. We appreciate your understanding that these products are considered personal use items.
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Clearance Items: All sales are final for items purchased from our clearance section. We do not accept returns or exchanges on clearance items.
Damaged Packages or Defective Products Policy
At Opal Nails LLC, each set of our press-on nails is uniquely crafted by skilled artists, which may result in slight variations from one product to another. This uniqueness is a hallmark of the quality and individuality we strive to deliver. However, we are committed to ensuring that you receive our products in perfect condition and as expected.
If you encounter any of the following issues, please contact our customer service immediately after receiving your package:
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Defective Products: If the product itself has a defect that affects its functionality or overall aesthetic, beyond the natural variation expected from handcrafted items.
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Missing Items: If there are items missing from your order as per the purchase receipt.
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Damaged Packaging: If the product’s packaging is damaged during shipping, which in turn affects the product’s usability.
Please provide photos of the defective or damaged product, and retain the original packaging as it may be necessary for processing your claim. Our customer service team is dedicated to resolving any issues swiftly and to your satisfaction, ensuring that you have a seamless experience with Opal Nails.
Refunds Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at myopalnails@outlook.com.
Thank you for your understanding and for choosing our handcrafted press-on nails.Start a return, please contact us at myopalnails@outlook.com.
